Privacy Policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use our website, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13,709/2018).
Information Collection and Use
We collect contact information you voluntarily provide, such as your name, email, and phone number, when you request assistance. Technical and browsing data for analytics is processed only when you authorize analytics in the privacy preferences.
Legal Basis for Data Processing
- With consent from the data subject
- To comply with legal or regulatory obligation
- When necessary for the execution of a contract or preliminary procedures related to a contract
- When necessary to serve the legitimate interests of the controller or third party
Cookies
We use only resources that are strictly necessary to keep the website working and remember your privacy choice. Analytics is optional, disabled by default, and loaded only after you consent. You can change or withdraw your choice at any time through the Privacy preferences button.
Analytics and PostHog
When authorized, we use PostHog Cloud to understand website usage, identify improvements, and monitor the stability of the digital experience.
- The provider is PostHog, with processing infrastructure in the United States.
- The service may process visited page addresses, visit source, campaign parameters, device type, and IP address according to its configuration.
- We do not use analytics to collect content typed into the NEO chat or form data.
- Collection can be stopped at any time through Privacy preferences; data-related requests can be made using the contact provided in this policy.
Data Sharing
We do not sell personal information. When you authorize analytics, we share the technical data needed with PostHog as an analytics provider, subject to the settings and limits described in this policy. We may also share data when required by law or to protect our rights.
Security
We adopt security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Subject Rights
According to Art. 18 of LGPD, the data subject has the right to obtain from the controller, in relation to their processed data, at any time and upon request:
- Confirmation of processing existence
- Access to data
- Correction of incomplete, inaccurate or outdated data
- Anonymization, blocking or elimination of unnecessary data
- Data portability to another service provider
- Deletion of personal data processed with consent
- Information about data sharing
- Information about the possibility of not providing consent
- Revocation of consent
Changes to This Policy
We may update this Privacy Policy periodically. We recommend that you review this page regularly to stay aware of any changes.
Contact for Rights Exercise
To exercise your rights under LGPD, request data deletion, or ask about analytics processing, please contact us using the email provided on the website.